Fuelling Customer Satisfaction
Mystery shopper surveys are conducted on an ongoing basis for regional companies with interests throughout the OECS. The surveys serve to evaluate compliance with the company standards relating to the customer experience via visits to the individual retail outlets. The results allow for a comparison of the performance of the individual retail outlets as well as tracking of performance over time. These surveys continue to be used as tools in helping companies to identify areas for improvement in their service delivery. They also provide a basis for commendation of staff through substantiation of noteworthy performance in keeping with the companies’ standards.